Help Center

Unfortunately, we are unable to edit shipping address once an order has been shipped. If you'd like to change the shipping address and your order still has not been shipped out, we can change the shipping address for you. Please contact us at 718-886-2911 or 153forever@gmail.com

Unfortunately, we are unable to edit the billing address once an order has been placed. If you really need to change the billing address and your order still has not been shipped out, we can cancel your order and you will need to place the order again.

Unfortunately, we are unable to edit your order once it has been shipped. If you'd like to change the order and your order still has not been shipped out, we can change the order for you. Please contact us at 718-886-2911 or 153forever@gmail.com

We are so sorry for the mix up! Please email our online department at 153forever@gmail.com and make sure to include the following for quick resolution:

• Order number
• A picture of all the items you received 
• A picture of broken item if any

Please note that all order issues must be reported within 7 days of delivery.

Occasionally, if we are not able to fulfill your order, you will be notified via email for any item that is currently out of stock. You will be issued a refund for the missing item(s).

We accept all major credit cards, as well as PayPal and Amazon Pay. For payments with credit/debit cards, choose PayPal as your payment option. From there, it will direct you to PayPal and there will be an option to check out with your debit/credit card.

Pricing on our website is subject to change without notice. Orders placed before/after promotions time frame are not eligible to receive promotions or discounts.

Yes, we offer FREE standard shipping for orders over $100. Your total must be $100 after the promotional discounts have been applied and before shipping charges, taxes, etc. And also we have promotional FREE shipping on ANY amount of order time to time.

Unfortunately due to manufacturers’ regulations, we are not allowed to sell/ship out of the USA.

All orders placed before 3:00PM on a business day usually ships out on same day. Business days DO NOT include weekends and holidays. Orders placed after 3:00PM are processed the following business day.

Please contact us for UPS tracking of your package.

Nails A to Z is not responsible for packages after it has been shipped out and accepted by UPS. We will try our best to assist you in getting your products. If a package gets lost, we will contact UPS and find out where is the package and who signed and/or received it. It takes little time to investigate where the package is. However, you will not be liable for the missing items. We will send out another shipment once we find out where the original shipment is.

If your package was marked as undeliverable by UPS, it will be held at UPS location for couple of days and then most likely be returned to us. Once we physically receive the package, we will notify you. If the package was undeliverable due to incorrect address provided by you, you are responsible for shipping cost to reship the package. If the package was undeliverable due to Nails A to Z's fault, we will ship out the package again as soon as we find out that the original package is coming back to us, at no cost to you. If you do not want the package anymore, we can issue you a refund for your order minus the original shipping.

Yes you can use a mail forwarding service. Your billing address must match with your payment method's billing address. And unfortunately, all orders shipped using a mail forwarding service is no longer eligible for returns or exchanges.

We have 30 days return/exchange policy. If the item is unopened from the seal and never used we will return/exchange within 30 days. However, due to sanitary reasons, we are unfortunately unable to make returns or exchangeson some of the items. In the unlikely event that an exception is made and a return/exchange is honored, the order is subject to a 20% restocking fee. And in any event return shipping is not provided.

As all colors appear differently on different screens, we recommend all customers to look up swatches of colors and product reviews on other websites. Customer takes full responsibility knowing what they are purchasing. We cannot accept returns or exchanges because you did not like the color/product. Please contact us before placing an order if you have any questions on a item or color. 

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