Welcome to Nails A to Z! New customers use code NEW2NAILSATOZ for 20% off!

Help Center

FAQ

Order Issue

Can I change the shipping address for my order?

Can I change the billing address for my order?

Can I modify my order after I’ve placed it?

I received a package and I received the wrong item(s). / I am missing item(s) in my order. / I received broken item(s) in my order.

I got an email that I got a refund. What does that mean?

PAYMENTS/PROMOS

How can I pay for my order?

Can I get a refund if the price has changed since I ordered it?

SHIPPING/HANDLING

Do you offer FREE shipping?

Do you ship outside of the USA?

When will my order ship?

My package says delivered, but I didn’t receive it.

UPS marked my package as undeliverable. What happens now?

Can I Use A Mail Forwarding Service?

RETURNS/REFUNDS

Return Policy

I don’t like the color/product I bought. What can I do?

Technical

How can I unsubscribe from your emails/newsletters?

Where can I find a Nails A to Z store?

What are the store hours?