Welcome to Nails A to Z! New customers use code NEW2NAILSATOZ for 20% off!

FAQ

Can I change the shipping address for my order?

Unfortunately, we are unable to edit shipping address once an order has been placed. If you really need to change the shipping address and your order still has not been shipped out, we can cancel your order and you will need to place the order again.

Can I change the billing address for my order?

Unfortunately, we are unable to edit the billing address once an order has been placed. If you really need to change the billing address and your order still has not been shipped out, we can cancel your order and you will need to place the order again.

Can I modify my order after I’ve placed it?

Unfortunately, we cannot modify an order once it is placed. The best we can do is cancel your order and you can place the order again, ONLY IF your package has not been shipped out yet. Email us at info@skylinebeautysupply.com with your order number as soon as possible so we can fulfill your request.

I received a package and I received the wrong item(s). / I am missing item(s) in my order. / I received broken item(s) in my order.

We are so sorry for the mix up! Please email our online department at info@skylinebeautysupply.com and make sure to include the following for quick resolution:

  • Order number
  • A picture of all the items you received 
  • A picture of the packing slip

Please note that all order issues must be reported within 7 days of delivery.

I got an email that I got a refund. What does that mean?

Occasionally, if we are not able to fulfill your order, you will be notified via email for any item that is currently out of stock. You will be issued a refund for the missing item(s).